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Systems Engineer (Graduate Development Program)

Date: 09-Jun-2022

Location: SG

Company: IHiS

 

IHiS Graduate Development Programme (GDP)

 

At IHiS, we tailored our graduate programme to provide graduates with a holistic experience to develop and sharpen their technical capabilities, professional and soft skills. GDP is a 6-month programme where you will get access to challenging projects, on-the-job learning with a series of online-based classroom training and be supported with a development framework to build and drive your career in IHiS.

 

Click here to find out more about our GDP: https://careers.ihis.com.sg/content/Students-and-Graduates/?locale=en_GB

 

Catch the docu-series on IHiS and discover how technology is boosting Singapore’s public healthcare system: https://www.channelnewsasia.com/watch/tech4health/part-two-2514561

 

 

We are currently looking for Systems Engineers for our GDP Aug 2022 and Feb 2023 intake.

 

Systems Engineer

 

As a systems engineer at IHiS, you play a critical role in ensuring the optimal performance and availability of end user computing infrastructure services. You are part of a team responsible in providing primary support and implementation of desktop, hardware and software related solutions for Singapore Healthcare staff.

 

In this role you will:

 

Provide IT Support

  • Provide technical support to users
  • Monitor performance of systems
  • Be responsible for recognizing, evaluating, and recommending potential hardware and/or software solutions where applicable
  • Provide information to users on the progress of outstanding support tickets
  • Manage vendors for the responsibilities outlined in contracts and statement of work

 

Maintain Systems

  • Preparation and implementation of policies, procedures and standards relating to Technology Management and infrastructure as a whole
  • Carry out routine maintenance tasks to detect and/or prevent 'faults' that disrupt user connectivity to systems
  • Conduct research on new technology as requested

 

Assist with Incident Resolution

  • Respond to user complaints
  • Assist with problem/issue identification
  • Assist with resolution of basic problems
  • Recommend preventive solutions
  • Escalate problems/issues
  • Log incidents into problem management system

 

About you:

 

  • Be pursuing a Bachelor Degree in Information Technology, Information Systems or related discipline
  • Graduating in June/September 2022 or December 2022
  • Knowledge of Windows operating systems, Service Desk management and process and Desktop technologies such as Antivirus and Patch management
  • Adaptable, proactive and a strong team player
  • Possess strong analytical, problem solving and interpersonal skills
  • Exhibit leadership qualities with good verbal and written communications skills
  • ITIL certifications (good to have)
  • Passionate about IHiS and keen to make a difference and reimage the future of HealthTech